Peter Shaughnessy
About Peter Shaughnessy
Peter Shaughnessy is a Business Analyst in Sales Operations at N-able, with over a decade of experience in leadership roles across various companies. His career includes positions at JPMorgan Chase, Salesforce.com, and Instant Brands Inc., showcasing a strong background in customer service and collections.
Current Role at N-able
Peter Shaughnessy currently serves as a Business Analyst in Sales Operations at N-able, a position he has held since 2020. In this role, he applies his analytical skills to enhance sales processes and improve operational efficiency. His experience in the company dates back to his previous role as Supervisor of Collections and Customer Service in Managed Services, where he worked from 2014 to 2019. This extensive tenure at N-able has allowed him to develop a deep understanding of the company's operations and customer service strategies.
Previous Work Experience
Peter Shaughnessy has a diverse work history that includes significant roles in various organizations. He worked at JPMorgan Chase as a Team Manager in Card Collections from 2011 to 2013. Prior to that, he was a Senior Collections Analyst at Salesforce.com from 2006 to 2011. His career also includes a position at Instant Brands Inc. as Manager of Customer Care from 2019 to 2020. Additionally, he held leadership roles at AmeriCredit Financial and CIBC, demonstrating a consistent focus on collections and customer service throughout his career.
Education and Certifications
Peter Shaughnessy earned a Bachelor of Arts degree from the University of Ottawa. He also obtained a Certificate from York University, further enhancing his educational background. His professional development includes a formal certification in dispute resolution, underscoring his expertise in managing conflicts and facilitating effective communication in the workplace.
Leadership and Management Experience
With over a decade of experience in leadership roles, Peter Shaughnessy has focused on people management and supervisory responsibilities. His roles have often involved overseeing teams and ensuring effective operations within collections and customer service departments. This extensive experience has equipped him with strong skills in team leadership and operational strategy.
International Work Experience
Peter Shaughnessy possesses international work experience, having worked in both Canada and Northern Ireland. This exposure to different work environments has contributed to his adaptability and understanding of diverse business practices. His ability to navigate various cultural contexts enhances his effectiveness in roles that require collaboration and communication across borders.