Rene Nuevaorlanda
About Rene Nuevaorlanda
Rene Nuevaorlanda serves as the Manager of Technical Support at N-able in the Philippines, a position he has held since 2021. With a background in technical account management and team leadership, he has accumulated over a decade of experience in the field, having worked for companies like NICE inContact and Thomson Reuters.
Work at N-able
Rene Nuevaorlanda has been serving as the Manager of Technical Support at N-able since 2021. In this role, he oversees technical support operations, ensuring efficient service delivery and customer satisfaction. His responsibilities include managing a team, addressing complex technical issues, and collaborating with other departments to enhance support processes. His tenure at N-able has contributed to the company's reputation for effective technical assistance.
Previous Experience in Technical Support
Prior to joining N-able, Rene Nuevaorlanda worked at NICE inContact as a Technical Account Manager from 2018 to 2021. He also held the position of Team Manager at Conduit Global from 2015 to 2018 and at Thomson Reuters from 2010 to 2015. His experience includes managing teams and ensuring the successful resolution of technical issues. He has also worked at transcosmos Information Systems Ltd and TeleTech, gaining extensive knowledge in technical support and team management.
Education and Expertise
Rene Nuevaorlanda holds a Bachelor of Science degree in Marketing from Colegion de San Juan de Letran, where he studied from 2001 to 2006. He also earned a Bachelor of Science degree in Electronics from Don Bosco Technical College, Mandaluyong, from 1996 to 2000. His educational background provides a strong foundation for his roles in technical support and management, allowing him to effectively bridge the gap between technical and business aspects.
Project Management and Team Development
Rene Nuevaorlanda has developed and managed projects related to new product releases and call-related issues. He has focused on ensuring successful documentation of project outcomes. Additionally, he has implemented strategies to foster a high-performing culture within teams, emphasizing solution-oriented approaches. His efforts in establishing effective communication processes and knowledge sharing have contributed to improved team performance and collaboration.
Collaboration and Continuous Improvement
Rene Nuevaorlanda has collaborated with various internal teams, including Technical Support, Business, Development, and Sales, to escalate and resolve complex issues. He has utilized Satisfaction Survey data to coach his direct reports, driving continuous improvement in team performance. His approach emphasizes the importance of teamwork and communication in achieving organizational goals.