Russell Paterson
About Russell Paterson
Russell Paterson serves as the Support Operations Manager, Advisory at N-able in Edinburgh, Scotland, where he has worked since 2021. He has a diverse background in IT operations and project management, with previous roles at notable companies including The HEINEKEN Company and NatWest Group.
Work at N-able
Russell Paterson has been serving as the Support Operations Manager, Advisory at N-able since 2021. Based in Edinburgh, Scotland, he has accumulated three years of experience in this role. His responsibilities include overseeing support operations and ensuring the effective delivery of advisory services. His role is pivotal in enhancing customer satisfaction and operational efficiency within the organization.
Previous Employment History
Prior to his current position, Russell worked at The HEINEKEN Company in various capacities. He served as a Service Introduction Coordinator from 2018 to 2019 and later as an Operations Project Manager from 2019 to 2020. He also held the position of Service Manager at NatWest Group from 2020 to 2021. His earlier experience includes roles at Verifone as Operations Manager and Deputy Operations Manager, as well as multiple positions at RBS, including Technical Analyst and Web Projects Manager.
Education and Expertise
Russell studied at Craigmount High School from 1993 to 1999. He possesses extensive experience in VMWare and Hyper-V Virtualisation, which enhances the efficiency of IT operations. His expertise extends to Microsoft Windows Servers and IIS Servers, essential for managing IT infrastructure. He has a strong background in change management and governance, ensuring compliance in IT projects.
Technical Skills and Problem-Solving
Russell demonstrates proven problem-solving abilities in complex environments, which are crucial for managing support operations. He is experienced in designing and implementing end-to-end infrastructure solutions, contributing to the successful execution of IT projects. His technical skills support his role in optimizing operational processes and enhancing service delivery.