Ryan Ayton
About Ryan Ayton
Ryan Ayton is an Intermediate Applications Engineer currently working at N-able in Dundee, Scotland, where he leads the EMEA On-Premise Technical Support team. He has a background in technical support and engineering, with a Bachelor's Degree in Aircraft Design from the University of the Highlands and Islands.
Work at N-able
Ryan Ayton currently holds the position of Applications Engineer - Intermediate at N-able, where he has been employed since 2021. His role involves providing support for Remote Monitoring and Management software tailored for Managed Service Providers (MSPs). In addition to his technical responsibilities, he leads the EMEA On-Premise Technical Support team, focusing on the skill development and growth of team members.
Previous Work Experience
Prior to his current role, Ryan Ayton gained extensive experience in various technical support positions. He worked as an Applications Engineer - Associate from 2020 to 2021 and held multiple roles as a Technical Support Representative from 2017 to 2020. His earlier experience includes a position as a Technical Assistant at A. Proctor Group Ltd. from 2015 to 2016 and a Customer Sales Advisor at Blue Branch in 2016.
Education and Expertise
Ryan Ayton earned a Bachelor's Degree with Honours in Aircraft Design from the University of the Highlands and Islands, completing his studies from 2011 to 2015. His educational background provides a solid foundation for his technical expertise, particularly in the field of engineering and support for software solutions.
Technical Skills and Specializations
Ryan specializes in supporting Remote Monitoring and Management software for Managed Service Providers (MSPs). His technical skills are complemented by a strong passion for solving complex problems, which drives his satisfaction in overcoming challenging technical issues. This focus on problem-solving enhances his effectiveness in his current role.