Sandra O'connell
About Sandra O'connell
Sandra O'Connell is the Senior Director of International Partner Success at N-able, where she has worked since 2021. With over 20 years of experience in customer service and technical support, she has held leadership roles at several global technology companies, including Trend Micro, SolarWinds, VMware, and Dell.
Current Role at N-able
Sandra O'Connell serves as the Senior Director of International Partner Success at N-able. She has held this position since 2021, contributing to the company's strategies for enhancing partner relationships and ensuring successful outcomes for international partners. Her role focuses on managing initiatives that drive partner success and satisfaction.
Previous Experience at SolarWinds
Prior to her current role, Sandra worked at SolarWinds, where she held two significant positions. From 2016 to 2019, she served as the Senior Manager for EMEA Technical Support, followed by her role as Global Director of Premier Services from 2019 to 2021. During her time at SolarWinds, she focused on customer support and service excellence.
Career Background in Technology
Sandra O'Connell has over 20 years of experience in the technology sector, specifically in customer service, customer advocacy, and technical support. Her career includes leadership roles in several global technology companies, where she has contributed to developing customer service and support strategies. This extensive background has equipped her with the skills necessary to manage international partner success initiatives effectively.
Educational Background
Sandra has a diverse educational background, having studied at several institutions. She attended the Irish Management Institute, where she focused on Leadership from 2013 to 2014 and further studies in 2015 and 2016. Additionally, she studied Business at the School of Food and Nutritional Sciences from 2017 to 2018. Her foundational education includes a degree in Electronics from Cork Institute of Technology, completed from 1996 to 1999.
Early Career at Dell and VMware
Sandra began her career at Dell, where she worked as a Technical Support Manager from 2000 to 2008. She then transitioned to VMware, serving as EMEA Premier Services Manager from 2008 to 2015 and later as Regional Manager for Customer Advocacy from 2015 to 2016. These roles provided her with significant experience in customer support and advocacy within the technology industry.