Sarah Rice
About Sarah Rice
Sarah Rice serves as the Head Nerds Program Manager for Community at N-able, where she has worked since 2020. With a background in customer success and sales at SolarWinds MSP, she focuses on partner engagement and event attendance for the Head Nerds brand.
Current Role at N-able
Sarah Rice serves as the Head Nerds Program Manager, Community at N-able since 2020. In this role, she is responsible for overseeing the Head Nerds program, focusing on community engagement and partner relations. She reports on all metrics related to partner and community engagement, ensuring that the program meets its objectives. Additionally, she aims to raise awareness of the Head Nerds brand and increase attendance at Nerd events, contributing to the overall growth of the community.
Previous Experience at SolarWinds MSP
Prior to her current position, Sarah Rice worked at SolarWinds MSP for five years as a Senior Renewal Representative from 2012 to 2017. She then transitioned to the role of Team Lead, Customer Success, from 2017 to 2020, where she focused on enhancing customer satisfaction and retention. Her career at SolarWinds MSP began as an Inside Sales Representative from 2010 to 2012, providing her with a solid foundation in sales and customer relations.
Educational Background
Sarah Rice studied at Carleton University, where she earned a Bachelor of Arts in Art History, Criticism, and Conservation from 2003 to 2006. This educational background has contributed to her analytical skills and understanding of community dynamics, which she applies in her current role at N-able.
Achievements in Community Engagement
In 2023, Sarah Rice achieved an average rating of 4.46 out of 5 for all Nerd events, indicating the effectiveness of the content delivered. She manages the Partner Advisory Group (PAG) program in collaboration with the Head Nerds Team and Product Management, further enhancing community involvement and feedback mechanisms.