Sean Bishop
About Sean Bishop
Sean Bishop serves as the Sr. Director of Global Technical Support at N-able, where he leads support teams to enhance customer experiences through data-driven insights. With over twenty-three years of experience in IT and Networking Solutions, he specializes in Portfolio and Program Management methodologies and aims to optimize networking and cloud solutions for high customer satisfaction.
Current Role at N-able
Sean Bishop serves as the Senior Director of Global Technical Support at N-able since 2022. In this role, he leads support teams that integrate data-driven insights with technical expertise to enhance customer and partner experiences. He operates in a hybrid work environment based in Morrisville, North Carolina, United States. His responsibilities include optimizing networking and cloud solutions while ensuring high levels of customer satisfaction and service renewals.
Previous Experience at Cisco
Sean Bishop held multiple roles at Cisco, contributing to customer experience and digital transformation initiatives. He served as the Director of Customer Experience Digital Transformation from 2019 to 2020, and as the Director of Customer Experience Solutions Strategy from 2020 to 2021. Additionally, he worked as the Director of Customer Experience in the Collaboration Technology Group from 2017 to 2019. His tenure at Cisco spanned various aspects of customer experience, focusing on enhancing service delivery and customer engagement.
Career Background in IT and Networking
With over twenty-three years of experience in IT and Networking Solutions, Sean Bishop has developed expertise in Global Technical Services and Business Transformation. He previously worked at AT&T as a Senior Manager for Managed Security Solutions from 2001 to 2007. His extensive background includes managing contact centers and call centers, utilizing KPI scorecards to track performance and improve service delivery.
Education and Expertise
Sean Bishop studied at Ball State University, where he earned a Bachelor of Science in Environmental Science from 1986 to 1993. He furthered his education by obtaining a Master of Science in Computer and Information Sciences and Support Services from the same institution from 1997 to 1998. His educational background supports his expertise in Portfolio and Program Management methodologies, including Agile, Waterfall, and Lean.
Leadership and Management Skills
In his leadership roles, Sean Bishop fosters a culture of innovation, accountability, and ownership among employees. He emphasizes talent development and employee engagement. He is skilled in managing forward-looking KPIs to enhance growth and retention in Managed Service Provider relationships. His proficiency extends to IT Service Management Systems like Remedy and Salesforce Lightning, as well as various Portfolio and Project Management tools including Edison365, MS Project & Visio, Aha!, and Smartsheet.