Selena Maksimovic
About Selena Maksimovic
Selena Maksimovic is a Senior Manager of Technical Support at N-able, where she has worked since 2022. She has held various managerial roles in support and services across multiple companies, including Versapay, SonicWall, and Assent Compliance Inc.
Work at N-able
Selena Maksimovic has been employed at N-able since 2022, serving as the Senior Manager of Technical Support. In this role, she oversees technical support operations, ensuring effective service delivery and customer satisfaction. Her responsibilities include managing support teams, developing strategies to improve service efficiency, and addressing customer inquiries and issues.
Current Role at Versapay
In addition to her position at N-able, Selena Maksimovic has been working at Versapay since 2021 as the Manager of Support Engineering. Her role involves leading engineering support initiatives, collaborating with cross-functional teams, and enhancing the overall support experience for clients. She focuses on optimizing processes and providing technical guidance to her team.
Previous Experience at SonicWall
Before her current roles, Selena Maksimovic worked at SonicWall from 2020 to 2021 as the Manager of Professional Services. In this position, she was responsible for managing professional services operations and ensuring that client needs were met effectively. Her experience at SonicWall contributed to her expertise in technical support and customer service.
Background in Telecommunications and Customer Success
Selena Maksimovic has a diverse background in telecommunications and customer success. She worked at the Royal Canadian Mounted Police as a Telecommunications Operator from 2016 to 2017. Following this, she served as the Manager of Customer Success at Assent Compliance Inc from 2017 to 2020, where she focused on enhancing customer experiences and ensuring successful product adoption.
Education and Expertise
Selena Maksimovic holds a Master of Science in Human Resource Management from Southern New Hampshire University, which she completed from 2020 to 2022. Additionally, she earned a Bachelor of Arts with High Honours in Business Law from Carleton University. Her educational background supports her roles in management and technical support, providing her with a strong foundation in human resources and business practices.