Simon Burgess
About Simon Burgess
Simon Burgess is a Partner Success Engineer currently employed at N-able, with a background in IT engineering and customer success roles across various companies in the United Kingdom, including Sainsbury's and IBM.
Current Role at N-able
Simon Burgess serves as a Partner Success Engineer at N-able, a position he has held since 2021. In this role, he focuses on enhancing partner relationships and ensuring successful outcomes for clients. His responsibilities include providing technical support and guidance to partners, helping them maximize the value of N-able's solutions.
Previous Experience at BYTESUMPI LTD
Simon Burgess has been a Director at BYTESUMPI LTD since 2017. His tenure at the company has involved overseeing operations and contributing to strategic initiatives. His experience in this role has allowed him to develop a comprehensive understanding of the technology landscape and partner dynamics.
Background in IT Support and Engineering
Prior to his current roles, Simon Burgess accumulated extensive experience in IT support and engineering. He worked at Sainsbury's as a Senior Deskside Engineer from 2017 to 2021, and at IBM as an Enterprise IT System Engineer from 2016 to 2017. His background includes roles at Wood Group, where he served in various capacities, including Technical Deployment Analyst and Service Desk Analyst.
Career Progression at Wood Group
Simon Burgess's career at Wood Group spanned several years, where he held multiple roles. He started as a Service Desk Analyst from 2009 to 2012, then progressed to a Migration Analyst from 2011 to 2015. He later worked as an Enterprise IT System Engineer from 2015 to 2016 and as a Technical Deployment Analyst from 2013 to 2015. This progression highlights his growth in technical expertise and operational responsibilities.
Short Tenure at SolarWinds MSP
In 2021, Simon Burgess briefly worked as a Customer Success Engineer at SolarWinds MSP for a period of five months. This role involved engaging with customers to ensure their success with the company's products and services, contributing to his overall experience in customer-focused technical roles.