Stephan Tremblay
About Stephan Tremblay
Stephan Tremblay is a Technical Support Representative at N-able, where he has worked since 2019. He has extensive experience in technical support and training roles, having previously worked at AVG Technologies, Avast, and Level Platforms.
Work at N-able
Stephan Tremblay has been employed at N-able as a Technical Support Representative since 2019. In this role, he has contributed to the company's customer support operations for a duration of five years. His responsibilities include assisting clients with technical issues and ensuring a high level of customer satisfaction. Based in Ottawa, he has utilized his extensive experience in technical support to enhance the service quality provided by N-able.
Previous Experience in Technical Support
Prior to his current role, Tremblay worked at AVG Technologies as a Senior Level 2 Support Technician from 2016 to 2019. This followed his tenure at Level Platforms, where he served in various capacities, including Deployment Specialist/Training from 2007 to 2013 and First Level 1 Support from 2006 to 2013. His experience spans over a decade in the technical support field, allowing him to develop a comprehensive skill set in customer care and technical assistance.
Education and Training Background
Stephan Tremblay studied Computer Technologies Science at Herzing Career College from 1991 to 1992, completing a one-year program. He also graduated from Plantagenet High School, where he earned his High School Diploma. His educational background has provided him with a solid foundation in technical knowledge, which he has applied throughout his career in various support roles.
Team Building and Collaboration Skills
Tremblay is recognized for his ability to build strong, competent, and confident teams of service representatives. He thrives in collaborative environments, which enhances both team performance and customer satisfaction. His personable and approachable demeanor contributes to a positive workplace atmosphere, fostering effective communication and teamwork among colleagues.