Trey West
About Trey West
Trey West serves as the Director of Customer Experience at N-able, a position he has held since 2023. With a diverse background in leadership, coaching, and customer success, he has previously worked at Verizon and Cisco, and has a degree in Public and Interpersonal Communication from North Carolina State University.
Current Position at N-able
Trey West serves as the Director of Customer Experience (CX) at N-able, a role he has held since 2023. He is based in the Raleigh-Durham-Chapel Hill area. In this position, he focuses on enhancing customer satisfaction and engagement through strategic initiatives. His leadership is characterized by a commitment to understanding customer needs and implementing effective solutions.
Previous Roles at N-able
Prior to his current role, Trey West held several positions at N-able. He worked as a Senior Manager for Customer Experience from 2022 to 2023, and earlier served as Senior Manager for Partner Success in 2021. Additionally, he was involved in Strategic CX Initiatives from 2021 to 2022. These roles contributed to his expertise in customer success and strategic planning.
Experience at Verizon
Trey West has a significant history with Verizon, where he held multiple positions over several years. His roles included Assistant Manager, General Manager, Business Sales Manager, and Assistant District Manager. His tenure at Verizon spanned from 2008 to 2016, providing him with extensive experience in sales management and customer relations.
Educational Background
Trey West studied at North Carolina State University, where he earned a degree in Public and Interpersonal Communication from 2003 to 2007. This educational background has equipped him with strong communication skills, which he effectively combines with his technical abilities in his professional roles.
Coaching and Leadership Experience
In addition to his corporate roles, Trey West has a diverse background in coaching and leadership. He served as Head Coach and Private Instructor at Impact Athletics from 2006 to 2009. His coaching experience complements his professional expertise, allowing him to identify and develop talent within teams through a servant leadership approach.