Ty Whitelock
About Ty Whitelock
Ty Whitelock is a Customer Success Manager specializing in Cloud technology, Security, and Microsoft 365, currently working at N-able in Ottawa, Ontario. He has over five years of experience in customer success and project coordination, with a background in economics and business analysis.
Current Role at N-able
Ty Whitelock serves as a Customer Success Manager at N-able, where he has been employed since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful adoption of the company's products and services. His responsibilities include managing client relationships, addressing customer needs, and providing support to maximize the value customers receive from N-able's offerings.
Previous Experience in Customer Success
Prior to his current position, Ty Whitelock worked as a Customer Success Manager and Project Coordinator at Converge Technology Solutions Corp. from 2019 to 2020. He also held the role of Customer Service Representative at Scotiabank in 2017 and served as a Client Advisor at RBC from 2017 to 2018. His experience spans various customer-facing roles, where he developed skills in client management and service delivery.
Education and Expertise
Ty Whitelock holds a Master's Certificate in Business Analysis from Carleton University, which he completed in 2018. He also earned a Bachelor's degree in Economics from Queen's University, studying from 2014 to 2017. His educational background provides a strong foundation in business analysis and economic principles, which he applies in his professional roles.
Specialization in Cloud Technology and Security
Ty specializes in cloud technology, security, and Microsoft 365. His expertise includes working on billable projects with large cloud software companies, where he has applied his knowledge to enhance customer experiences and drive successful project outcomes. He leverages internet-based learning resources to continuously acquire new skills relevant to his field.
Team Collaboration and Reporting Skills
With over five years of experience, Ty Whitelock has collaborated with teams ranging from 5 to 25 individuals in both office and virtual environments. He has created detailed financial and analytical reports for customers and internal business units, demonstrating his ability to synthesize complex information and communicate effectively with diverse stakeholders.