Deanna Herring
About Deanna Herring
Deanna Herring is an IT Specialist Level II/IMO at Absolute Business Solutions Corp., with extensive experience in various IT roles including desktop support and help desk technician positions. She holds a Bachelor of Science in Software Development and Security from the University of Maryland Global Campus and has been serving as a Computer System Analyst in the United States Army Reserve since 2012.
Work at Absolute Business Solutions
Deanna Herring currently serves as an IT Specialist Level II/Information Management Officer (IMO) at Absolute Business Solutions Corp. (ABSC) since 2020. In this role, she manages user and computer accounts in Active Directory and ATCTS, supporting the Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense (JPEO-CBRND). Her responsibilities include creating and assigning trouble tickets, collaborating with the Chief Information Officer (CIO) team to establish life cycles for technology assets, and managing records for government iPhone users. She also operates the helpdesk call line, providing support to Level 1 IT Specialists.
Education and Expertise
Deanna Herring has a solid educational background in technology. She studied at SOWELA Technical Community College, where she earned an Associate of Applied Science in Computer Technology with a focus on Networking Specialist from 2014 to 2016. She furthered her education at the University of Maryland Global Campus, obtaining a Bachelor of Science in Software Development and Security from 2019 to 2023. This combination of education equips her with the necessary skills and knowledge to excel in her IT roles.
Background in Information Technology
Deanna Herring has extensive experience in the information technology field, having held various positions since 2015. She began her career as an intern in the Information Technology Systems Department at Lake Charles Memorial Health System. Over the years, she has worked in roles such as Desktop Support Technician at Apex Systems and TEKsystems, Help Desk Technician II at People, Technology and Processes LLC, and Personal Computer Support Technician at TEKsystems. Her diverse experience has provided her with a comprehensive understanding of IT support and management.
Professional Experience in the Army Reserve
In addition to her civilian roles, Deanna Herring has been serving as a Computer System Analyst in the United States Army Reserve since 2012. This position has allowed her to develop and apply her IT skills in a military context, contributing to her overall expertise in information management and technology solutions. Her service in the Army Reserve complements her civilian career, providing her with unique insights and experiences in IT operations.
Technical Contributions and Responsibilities
In her current role at ABSC, Deanna Herring is responsible for developing Standard Operating Procedures (SOPs), user guides, and technical guides. She plays a crucial role in ensuring that IT processes are documented and accessible, which enhances operational efficiency. Additionally, she escalates trouble tickets to the Regional Enterprise Service Desk (RNEC) when necessary, demonstrating her commitment to maintaining high standards of IT support.