Andrea Johnson
About Andrea Johnson
Andrea Johnson is an Enrollment Specialist with extensive experience in the education sector and customer service. She has worked at various organizations, including Academic Partnerships and the University of Phoenix, and possesses skills in customer retention, team building, and Search Engine Optimization.
Current Role at Academic Partnerships
Andrea Johnson has served as an Enrollment Specialist at Academic Partnerships since 2019. In this role, she focuses on guiding prospective students through the enrollment process, ensuring a smooth transition into their academic pursuits. Her responsibilities include managing inquiries, providing information about programs, and assisting students in understanding their options. Johnson's experience in enrollment services contributes to her effectiveness in this position.
Previous Experience in Enrollment Services
Prior to her current role, Andrea Johnson worked as a National Enrollment Advisor at Northcentral University for four months in 2017. She also spent a decade as an Enrollment Advisor at the University of Phoenix from 2005 to 2015. These positions provided her with extensive knowledge of the enrollment process and student engagement strategies, enhancing her skills in customer retention and relationship management.
Background in Customer Service and Hospitality
Andrea Johnson has a background in customer service, having worked as a Waiter at Pappadeaux Restaurant from 2001 to 2005 and as Head Banquet Server at Holiday Inn Club Vacations from 2016 to 2018. These roles allowed her to develop strong interpersonal skills and a focus on client satisfaction, which are essential in her current enrollment specialist position.
Education and Expertise in Marketing
Andrea Johnson earned a Bachelor of Science in Business Marketing from the University of Phoenix, completing her studies from 2006 to 2010. This educational background provides her with a solid foundation in marketing principles and strategies. Additionally, she possesses expertise in Search Engine Optimization (SEO) and analytical skills, which are vital for enhancing online visibility and making data-driven decisions.
Professional Skills and Industry Knowledge
Andrea Johnson has demonstrated a strong skill set in customer retention and team building, which are crucial for maintaining client relationships and fostering collaboration. Her experience spans the information technology and services industry, indicating a broad understanding of tech-driven business solutions. This diverse background supports her ability to adapt to various roles and challenges in her career.