Jonathan Patterson
About Jonathan Patterson
Jonathan Patterson serves as the Senior Vice President of Global Online Enrollment Management and Retention Services at Academic Partnerships, where he has worked since 2014. He focuses on enhancing customer access and program outcomes while overseeing both domestic and international operations.
Work at Academic Partnerships
Jonathan Patterson serves as the Senior Vice President of Global Online Enrollment Management and Retention Services at Academic Partnerships. He has held this position since 2014, contributing to the organization's mission from Dallas, Texas. In his role, he emphasizes customer access, affordability, and programmatic outcomes, ensuring that the services provided align with the needs of both students and partner universities.
Leadership and Operations Management
In his capacity at Academic Partnerships, Jonathan oversees both domestic and international operations, which include Contact Centers and Enrollment Management. He leads a team dedicated to assisting universities in converting traditional resident programs into effective online formats, thereby expanding access to education for a broader audience.
Customer Retention Strategies
Jonathan utilizes a proprietary dynamic engagement strategy that incorporates customer relationship management (CRM), analytics, and business logic to enhance customer retention. This approach aims to improve the overall experience for students and ensure they remain engaged throughout their educational journey.
Market Development and Innovation
Jonathan focuses on creating new markets and economies of scale through innovative learning solutions. His efforts are directed towards developing strategies that not only enhance enrollment but also improve the educational outcomes for students in online learning environments.