Lafaye Warwick
About Lafaye Warwick
Lafaye Warwick is a Business Process Improvement Manager with a background in Business Administration and Management. She has extensive experience in project management and process improvement, currently working at Academic Partnerships since 2017.
Current Role at Academic Partnerships
Lafaye Warwick serves as the Business Process Improvement Manager at Academic Partnerships, a position she has held since 2017. In this role, she focuses on enhancing operational efficiency and effectiveness within the organization. She oversees strategic planning for change control processes related to business process improvement initiatives. Her responsibilities include utilizing root cause analysis to investigate complex issues and identify solutions for breakdowns in partner and program launch processes.
Previous Experience at Academic Partnerships
Prior to her current role, Lafaye Warwick worked at Academic Partnerships as an Enrollment Project Manager from 2012 to 2017. In this capacity, she contributed to various projects aimed at improving enrollment processes. Her experience in this role laid the foundation for her current responsibilities in business process improvement.
Education and Certifications
Lafaye Warwick holds a Bachelor of Science in Business Administration from Miles College, where she studied from 1999 to 2003. She furthered her education by obtaining a Master's degree in Management from the University of Phoenix between 2011 and 2013. Additionally, she completed PMP Prep at The University of Texas at Dallas in 2016, enhancing her project management skills.
Professional Experience at Hertz and DriveTime
Lafaye Warwick began her career at Hertz First Rent A Car, where she worked as an On-Site Insurance Service Representative from 2005 to 2010 in the Birmingham, Alabama area. After her tenure at Hertz, she transitioned to DriveTime, serving as a Team Supervisor from 2010 to 2012 in the Dallas/Fort Worth area. These roles contributed to her extensive experience in customer service and team management.
Skills and Tools Proficiency
Lafaye Warwick is proficient in various software tools essential for business process improvement. She utilizes Microsoft Dynamics 365 CRM, Wrike, SharePoint, Office 365, and NICE InContact software. Additionally, she is experienced in using Adobe and Visio for tasks related to business process improvement, including the development of Work Breakdown Structures (WBS) for project scheduling.