Melissa M. Truong
About Melissa M. Truong
Melissa M. Truong serves as a Business Technology | Sr. Partner Data Process Manager at Academic Partnerships, where she has worked since 2022. With a diverse background in project management and operations across several educational organizations, she is skilled in data management and cross-functional collaboration.
Work at Academic Partnerships
Melissa M. Truong has been employed at Academic Partnerships since 2022, serving as the Business Technology | Sr. Partner Data Process Manager. In this role, she focuses on managing data processes and enhancing business technology initiatives. Her experience in this position contributes to the organization's goals in improving partner relationships and operational efficiency.
Previous Experience in Education and Operations
Prior to her current role, Melissa worked at The University of Arizona Global Campus as an Education Accounts | Program Manager for four months in 2022. She also held multiple positions at Zovio, including Employer Solutions | Operations Program Manager and Employer Solutions | Operations Specialist II, Project Manager. Her tenure at Zovio spanned from 2018 to 2022, where she developed her skills in operational management and project coordination.
Educational Background and Qualifications
Melissa earned a Bachelor's of Science in Finance from Ashford University, completing her studies from 2011 to 2015. Her educational background provides a strong foundation for her roles in business technology and operations. Additionally, she has completed various training programs, including Agile & Scrum Training and SQL Fundamentals through DataCamp, enhancing her technical skills.
Technical Skills and Certifications
Melissa holds 22 Salesforce Trailhead badges, indicating her commitment to continuous learning and proficiency in Salesforce. She possesses a diverse skill set that includes expertise in tools such as PowerBI, Sharepoint, JIRA, ClickUp, and Articulate 360. These tools are essential for effective data management and project management in her professional roles.
Team Collaboration and Leadership
Melissa is recognized for her ability to improve team morale and engagement, acting as a turn-around expert for teams facing challenges. She demonstrates strong cross-functional collaboration skills, effectively working across various departments to achieve organizational objectives. Her capacity to connect high-level strategies with detailed execution enhances her project management effectiveness.