Neal Jephtha
About Neal Jephtha
Neal Jephtha is a seasoned professional in contact centre operations, currently serving as the Senior Head of Contact Centre Operations for South Africa at Academic Partnerships and as the Call Center Operations Manager at SA CLINICS. He has extensive experience in leadership roles and a strong educational background in management and customer relationship management.
Current Role at Academic Partnerships
Neal Jephtha serves as the Senior Head of Contact Centre Operations for South Africa at Academic Partnerships. He has held this position since 2017, contributing to the organization for seven years. In this role, he focuses on overseeing contact centre operations, ensuring efficient service delivery, and enhancing customer satisfaction.
Experience at SA CLINICS
Neal Jephtha has been with SA CLINICS since 2015, where he currently holds multiple roles including Call Centre Operations Manager, Business Development Manager, and Manager of Call Centres. His tenure at SA CLINICS spans over eight years, during which he has played a key role in managing call centre operations and business development initiatives in the Randburg area.
Educational Background
Neal Jephtha has a diverse educational background. He studied at the University of Stellenbosch, completing an Executive Leadership Development Program from 2011 to 2012. He also attended the University of South Africa, where he achieved a qualification in Customer Relationship Management from 2007 to 2008. Additionally, he studied Call Centre Management (Technology) at the Gordon Institute of Business Science from 2006 to 2007.
Previous Experience at Santam
Before his current roles, Neal Jephtha worked at Santam as the Business Performance Support Manager for Contact Centres from 2010 to 2013. In this capacity, he was responsible for enhancing performance metrics and operational efficiency within the contact centre environment.
Leadership in Contact Centre Operations
Neal Jephtha has been in senior leadership roles in contact centre operations since at least 2017. He has led the Enrolment and Retention Contact Centre Operations for Higher Ed Partners in South Africa and Africa, focusing on embedding quality and customer satisfaction in operational processes.