Samantha Sowells
About Samantha Sowells
Samantha Sowells is an Education Program Specialist at Academic Partnerships, where she has worked since 2018. With over 10 years of experience in leadership and operations within customer service, she specializes in career building and effective service.
Work at Academic Partnerships
Samantha Sowells has served as an Education Program Specialist at Academic Partnerships since 2018. In this role, she focuses on developing and implementing educational programs that enhance student learning and engagement. Her responsibilities include collaborating with academic institutions to create effective strategies that support student success. With over six years in this position, she has contributed to various initiatives aimed at improving educational outcomes.
Previous Employment Experience
Prior to her current role, Samantha Sowells held several positions that contributed to her expertise in customer service and operations. She worked as a Unit Manager at The CMI Group, Inc. from 2013 to 2015, and as a Customer Service Trainer at MAG Retail Group from 2015 to 2016. Additionally, she served as a Senior Quality Assurance Analyst at One Technologies from 2007 to 2009 and as a Supervisor at Bank of America from 2009 to 2012. Her experience also includes a supervisory role at Mercer Human Resource from 2004 to 2007.
Education and Expertise
Samantha Sowells studied Organizational Communication at Oklahoma Christian University, where she earned an Associate's degree from 2002 to 2004. She also attended Booker T. Washington School for Performing Arts, achieving a diploma in General Studies. Her educational background supports her specialization in career building and effective service, which enhances performance in her professional roles.
Leadership and Operations Experience
Samantha Sowells has over 10 years of experience in leadership and operations within customer service. Her career has been marked by a focus on result-driven strategies in customer solution operations. This extensive experience has equipped her with the skills necessary to lead teams effectively and implement operational improvements that enhance service delivery.