Jodi Jones
About Jodi Jones
Jodi Jones serves as the Manager of Commuter Operations at Academy Bus in Toms River, New Jersey, overseeing operations for 14,000 commuters and more than 250 buses daily. With a diverse background in management and sales, she has held various leadership roles in companies such as Invisible Fence by Canine Company and NRG Home Solar.
Work at Academy Bus
Jodi Jones has served as the Manager of Commuter Operations at Academy Bus since 2017. In this role, she manages operations for approximately 14,000 commuters and oversees the daily operation of over 250 buses across four commuter terminals. Her responsibilities include supplying daily and monthly operational metrics to the Senior Vice President and Owner, identifying operational issues, and providing effective solutions. Jones also coaches customer service teams to maintain high levels of customer satisfaction and addresses escalated customer issues.
Previous Experience at Invisible Fence by Canine Company
Prior to her current role, Jodi Jones held multiple positions at Invisible Fence by Canine Company. She worked as an Inside Sales Manager from 2001 to 2002, an Executive Manager of Operations from 2005 to 2014, and a Sales Administrator from 1997 to 1998. Additionally, she served as the Company Store Manager, Manager of Revenue Accounting, and Senior Manager of Operations during her tenure at the company. Her diverse roles contributed to her extensive experience in operations and sales management.
Experience at NRG Home Solar
Jodi Jones was the General Manager at NRG Home Solar from 2015 to 2016. In this position, she managed operations for a period of eight months, contributing to the company's efforts in the solar energy sector. Her role involved overseeing various operational aspects and ensuring effective management practices.
Education and Expertise
Jodi Jones studied at Miami University, where she earned a Bachelor of Science degree in Family and Consumer Sciences from 1987 to 1991. She also attended Peddie School from 1981 to 1986 and spent a year at Hollins University in 1986-1987. Her educational background provides a foundation for her expertise in operations management and customer service.
Achievements in Operational Efficiency
Throughout her career, Jodi Jones has demonstrated a proven track record of rewriting policies and procedures to enhance operational efficiency. Her ability to identify issues and implement effective solutions has contributed to improved operations in her various roles, particularly in her current position at Academy Bus.