Jorge Santamaria
About Jorge Santamaria
Jorge Santamaria is an Operations Manager and Dispatcher at Academy Bus in Hoboken, NJ, with nine years of experience in the role. He has a background in film crew operations at AMC Theatres and holds a Bachelor of Arts in History and English Literature from the City University of New York-College of Staten Island.
Work at Academy Bus
Jorge Santamaria has been employed at Academy Bus since 2015, where he serves as an Operations Manager and Dispatcher. His role involves overseeing daily operations in Hoboken, NJ. He is responsible for creating daily schedules that optimize driver hours and minimize scheduling conflicts. Additionally, he assists managers by providing data and information derived from daily operations and driver feedback. Santamaria plays a key role in preparing drivers with the necessary resources, including buses and work orders, to ensure efficient route management.
Previous Experience at AMC Theatres
Before joining Academy Bus, Jorge Santamaria worked at AMC Theatres from 2013 to 2016 as a Film Crew member. During his three years there, he gained experience in customer service and operational support within a fast-paced environment. This role contributed to his skills in managing responsibilities and working collaboratively with a team.
Education and Expertise
Jorge Santamaria earned a Bachelor of Arts (B.A.) degree in History and English Literature from the City University of New York-College of Staten Island, completing his studies from 2008 to 2013. His educational background supports his analytical skills and understanding of effective communication. He has developed expertise in managing bus breakdowns and accidents by executing efficient procedures, contributing to the overall safety and reliability of operations at Academy Bus.
Responsibilities and Contributions
In his current position at Academy Bus, Jorge Santamaria is dedicated to ensuring excellent customer service for both clients and daily commuters. His responsibilities include managing operational challenges and providing necessary resources to drivers. By focusing on effective scheduling and operational efficiency, he contributes to the smooth functioning of the bus service, enhancing the overall commuter experience.