Sallie Phoenix
About Sallie Phoenix
Sallie Phoenix is a Lead Processing Technician with over 30 years of experience in retail banking and support. She has expertise in training, customer service, and branch management, having previously worked at Bmo Harris Bank for over three decades in various roles.
Work at Accel Entertainment
Sallie Phoenix has been employed at Accel Entertainment as a Lead Processing Technician since 2018. In this role, she utilizes her extensive experience in retail banking to support processing operations. Her responsibilities include overseeing the integration of banking customer service and sales operations, ensuring efficient workflow and customer satisfaction.
Experience at Bmo Harris Bank
Sallie Phoenix worked at Bmo Harris Bank for a total of 34 years, holding various positions. She served as a Retail Banking Officer from 2010 to 2018, where she focused on customer relationship management and issue resolution. Prior to that, she worked as a Business Systems Analyst from 1984 to 2010, gaining expertise in banking systems and operations.
Education and Expertise
Sallie Phoenix studied at Hononegah Community High School. She has developed a strong skill set in training and facilitation, conversion support, and team building. Her expertise extends to branch management, sales and service, and change management, making her well-equipped to handle various aspects of retail banking.
Background in Retail Banking
With over 30 years of experience in retail banking and support, Sallie Phoenix specializes in consumer banking and small business banking needs. Her background includes adeptness in integrating customer service, sales, operations, and audit functions, contributing to her comprehensive understanding of the banking industry.
Skills in Customer Relationship Management
Sallie Phoenix is experienced in developing strong customer relationships and resolving customer issues. Her skills in training and facilitation enhance her ability to support teams and improve service delivery in the banking sector.