Abhirup Nag
About Abhirup Nag
Abhirup Nag serves as the Director of Global Technical Support and Services at Acceldata, where he has worked since 2024. With extensive experience in technical support roles across various companies, he has developed expertise in quality assurance, risk management, and process optimization.
Current Role at Acceldata
Abhirup Nag serves as the Director of Global Technical Support and Services at Acceldata. He has held this position since 2024, overseeing technical support operations and services in Bengaluru, Karnataka, India. In this role, he focuses on enhancing customer support services and managing technical support teams to ensure effective service delivery.
Previous Experience at Acceldata
Before his current role, Abhirup Nag worked at Acceldata as a Senior Manager in Global Technical Support from 2021 to 2024. During this time, he was responsible for leading technical support initiatives and implementing strategies to improve customer satisfaction and retention.
Career Background in Technology
Abhirup Nag has extensive experience in the technology sector, having worked at several notable companies. He began his career at Infosys as a Technical Support Engineer from 2013 to 2014. He then transitioned to VMware as a Product Analyst for 10 months in 2014, followed by a position at Oracle as an Associate System Engineer from 2014 to 2016. He further developed his expertise at Cloudera, where he served as a Sr. Premier Engineer from 2016 to 2019 and later as Manager of Premier Support for APAC & EMEA from 2019 to 2021.
Education and Qualifications
Abhirup Nag earned a Bachelor of Engineering (B.E.) in Information Technology from Visvesvaraya Technological University, completing his studies from 2008 to 2012. This educational background provided him with a solid foundation in technology and engineering principles, contributing to his career in technical support and services.
Global Experience and Expertise
Abhirup Nag has gained global experience across the AMER, EMEA, and APAC regions, which enhances his perspective in technical support and services. He has implemented quality assurance and risk management strategies to mitigate customer churn and has integrated advanced support tools to improve efficiency in operations. His work includes managing multi-million dollar ARR portfolios and ensuring successful renewals of SaaS and on-premises products.