Gordon Young
About Gordon Young
Gordon Young is a Customer Service Representative II at ACP - Accelerated Care Plus, where he has worked since 2018. He has a background in electrical engineering and extensive experience in customer service and software development.
Work at Accelerated Care Plus
Gordon Young has been employed at Accelerated Care Plus (ACP) as a Customer Service Representative II since 2018. In this role, he focuses on providing effective customer support and resolving inquiries related to ACP's products and services. His responsibilities include troubleshooting technical issues and ensuring customer satisfaction through direct interaction.
Education and Expertise
Gordon Young earned a Bachelor's degree in Electrical Engineering Technologies/Technicians from Brigham Young University. His educational journey spanned from 1983 to 1990, during which he developed a strong foundation in technical principles. This background supports his expertise in troubleshooting and root cause analysis, particularly in technical environments.
Background
Gordon Young's professional background includes diverse roles in customer service and engineering. He worked as a Teacher Assistant at Brigham Young University from 1988 to 1990. Following that, he spent nearly a decade at Raven Electronics Corp as a Design Engineer, where he developed software and firmware for communications and alarm systems. He also held positions at Intuit, where he supported QuickBooks Online and maintained payroll software.
Achievements in Customer Service
Throughout his career, Gordon Young has demonstrated a commitment to customer service excellence. At Intuit, he served as a Customer Service Representative and a Software Development Engineer, where he supported payroll systems and enhanced customer experiences. His current role at ACP further emphasizes his dedication to customer support and technical problem-solving.
Technical Skills and Training
Gordon Young possesses strong technical skills, particularly in root cause analysis for troubleshooting issues. He provides hands-on training to customers, helping them address their concerns effectively. His collaborative work with team members focuses on improving product documentation and internal processes, contributing to overall operational efficiency.