Mark Roxburgh
About Mark Roxburgh
Mark Roxburgh is a Customer Success Manager at AccessFintech, based in Glasgow, Scotland, with extensive experience in client management and digital solutions. His career includes roles at abrdn, JPMorgan, PwC, and Citi, where he contributed to significant projects and managed teams servicing a large client base.
Work at AccessFintech
Mark Roxburgh has been serving as a Customer Success Manager at AccessFintech since 2024. Based in Glasgow, Scotland, he has been in this role for 7 months. His responsibilities include ensuring client satisfaction and facilitating the successful use of AccessFintech's services.
Previous Experience at abrdn
Prior to his current role, Roxburgh held multiple positions at abrdn. He worked as a Client Manager from 2017 to 2020, and later as Head of Digital Client Service from 2022 to 2023. In these roles, he managed a Digital Client Service team that supported over 1,500 active users and more than 200 clients with assets exceeding £40 billion. He also served as a Fund Transition Analyst from 2015 to 2017 and as a Product Owner from 2020 to 2022.
Career Background in Finance
Roxburgh has a diverse background in finance and accounting. He worked at JPMorgan as a Financial Accountant from 2010 to 2013 and at Citi as a Senior Financial Reporting Analyst from 2013 to 2014. He began his career at PwC as an Assurance Associate from 2008 to 2010.
Education and Qualifications
Mark Roxburgh studied at Kelvinside Academy from 1998 to 2004. He then attended The University of Edinburgh, where he earned a Bachelor of Science (B.Sc.) in Biology with Management from 2004 to 2008.
Project Management Skills
Roxburgh possesses a strong background in project management, with expertise in both agile and waterfall methodologies. He played a significant role in designing and launching a client portal at abrdn, which included integrating external data feeds and was one of the company's first external-facing APIs.