Jake Giordano
About Jake Giordano
Jake Giordano is a Systems Analyst - Tier IV with extensive experience in information technology and technical support. He has worked in various roles, including as a Pharmacy Technician at CVS Health and an Information Technology Specialist in the US Army, and currently provides support for Microsoft Teams and emergency response systems at Acclaim Systems.
Work at Acclaim Systems
Jake Giordano has been employed at Acclaim Systems as a Systems Analyst - Tier IV since 2019. In this role, he provides technical support for the migration to Microsoft Teams. His responsibilities include upgrading call queues and auto attendants, creating new voice applications, and implementing Intrado for emergency response location management. His work contributes to enhancing communication and operational efficiency within the organization.
Previous Experience at CVS Health
Before joining Acclaim Systems, Jake Giordano worked at CVS Health as a Pharmacy Technician from 2016 to 2017. During his 11 months in the Scranton, Pennsylvania area, he gained experience in customer service and pharmacy operations. His role involved direct interaction with customers and supporting pharmacy staff.
Experience in the US Army
Jake Giordano served in the US Army as an Information Technology Specialist from 2015 to 2021. His six years of service in the Harrisburg, Pennsylvania area included training at Fort Gordon, US Army Cyber Center of Excellence, where he studied Information Technology. This experience provided him with a solid foundation in IT systems and operations.
Technical Skills and Contributions
Throughout his career, Jake Giordano has worked directly with Microsoft Engineers to troubleshoot high-level tenant-wide issues and resolve outages. He has built call queues and auto attendants, ensuring that Emergency Response Location information is accurate and up to date. Additionally, he supported the Commonwealth of Pennsylvania in deploying and maintaining Skype for Business as a VOIP service for the State Government.
Early Career at Pier 1
Jake Giordano began his career as a Sales Associate at Pier 1, where he worked from 2012 to 2015 in Rocky Point, New York. During his three years in this role, he gathered reports for HR investigations and provided insights into call quality metrics, contributing to operational improvements within the store.