Simon Chen
About Simon Chen
Simon Chen is a Technical Lead and Systems Engineer with extensive experience in IT infrastructure and support. He has worked in various roles across multiple companies, focusing on improving team efficiency and implementing technical solutions.
Work at Acclaim Systems
Simon Chen has been serving as a Technical Lead and Systems Engineer at Acclaim Systems since 2018. In this role, he has implemented failover clustering for mission-critical systems, ensuring high availability and reliability. He has also automated administration tasks for Skype for Business and Microsoft Teams using PowerShell, enhancing operational efficiency. Additionally, he developed a Standard Operating Environment (SOE) and deployment processes, streamlining the deployment of IT resources. Simon conducts research and participates in complex troubleshooting, collaborating with vendors and IT personnel to resolve issues effectively.
Previous Experience in IT Support and Engineering
Before joining Acclaim Systems, Simon Chen held various positions in IT support and engineering. He worked at Martin Brower ANZ as a System Administrator and Helpdesk Team Lead from 2017 to 2018. Prior to that, he was an Infrastructure Support Engineer at Recall from 2012 to 2014. His experience also includes roles at GMO as a Systems Administrator and IT Desktop Support from 2015 to 2017, and at Drillsearch Energy Limited as a Systems Administrator from 2014 to 2015. Additionally, he served as a Network Engineer at St George Bank from 2008 to 2009.
Education and Expertise
Simon Chen studied Telecommunications Engineering at the University of New South Wales (UNSW). His educational background provides a strong foundation for his technical skills in systems engineering and network management. Over the years, he has developed expertise in automating administrative tasks, designing network architectures, and implementing technical processes that enhance team efficiency and customer satisfaction.
Achievements in Network Management and Support
Throughout his career, Simon Chen has achieved notable milestones in network management and support. He created a Skype for Business development environment and network architecture for a new support center. He also designed and automated call queue and auto attendant solutions for Skype for Business and Microsoft Teams. His work involved establishing technical processes for deploying 45,000 devices across over 200 locations in the Commonwealth of Pennsylvania, in partnership with Verizon to deploy Skype for Business and Teams solutions.