Steph Smith
About Steph Smith
Steph Smith is a Senior Customer Success Manager at Accord, a company that specializes in enhancing B2B Sales, Onboarding, and Customer Success through a deal execution platform.
Steph Smith's Role at Accord
Steph Smith serves as the Senior Customer Success Manager at Accord. Based in both Toronto and San Francisco, Steph plays a crucial role in driving execution excellence in the company. Accord focuses on B2B Sales, Onboarding, and Customer Success, and Steph supports these objectives by helping CEOs and Revenue Leaders improve their sales and customer onboarding processes. Accord’s mission-driven team emphasizes radical collaboration and relationship-building, aligning perfectly with Steph's role in the company.
Accord's Mission and Values
Steph Smith is part of a mission-driven team at Accord that aims to help businesses build stronger relationships through collaboration. The company emphasizes core values such as integrity, product passion, and a drive to create. Accord believes in diversity and inclusion, with a team culture that ensures everyone has a seat at the table. These principles play a significant role in the way Steph and the team work together towards their common goals.
Accord's Deal Execution Platform
Steph Smith contributes to Accord’s innovative deal execution platform, which is designed for multi-stakeholder B2B buying processes. This platform integrates natively with CRMs to help businesses predictably win, onboard, and expand customer engagements. The platform also operationalizes sales and customer success processes by providing tools like mutual action plans and standardized business cases. Through her role, Steph supports the implementation and optimization of these tools, enhancing the customer experience and driving business success.
Steph Smith's Professional Environment
Steph Smith thrives in an environment that emphasizes radical collaboration and strong relationship-building. At Accord, the team works closely together to support their mission of driving execution excellence in B2B sales and customer success. By fostering a culture of integrity and inclusivity, Accord provides a productive workspace where Steph can excel in her role as Senior Customer Success Manager. This collaborative approach supports the company’s goal of helping businesses grow and succeed.