Shane Allen
About Shane Allen
Shane Allen is the Lead Customer Success Manager at Accounting Seed, where he has worked since 2021. He has extensive experience in customer success and media management, having held various roles at companies such as Certify and TideSmart Global.
Work at Accounting Seed
Shane Allen has been serving as the Lead Customer Success Manager at Accounting Seed since 2021. In this role, he manages and oversees up to 500 client accounts, addressing upsells, contractual matters, technical issues, accounting inquiries, and support needs. He conducts bi-annual account reviews to evaluate system usage and identify potential growth opportunities for clients. Additionally, Shane delivers personalized webinar demonstrations and PowerPoint presentations to help clients understand their system usage and metrics.
Previous Experience in Customer Success
Before joining Accounting Seed, Shane Allen worked as a Customer Success Manager at Certify from 2015 to 2020. His role involved ensuring client satisfaction and engagement with the company's services. Prior to Certify, he was employed at TideSmart Global as a Media Manager from 2014 to 2015, where he managed media-related projects. Shane's experience in customer success is complemented by his earlier roles in media buying and planning.
Background in Media and Marketing
Shane Allen has a diverse background in media and marketing. He worked as a Media Buyer/Planner at NL Partners from 2006 to 2012, where he developed strategies for media purchasing. His experience also includes a position as a Media Buyer at Media Power Advertising from 2002 to 2005. Additionally, he held roles as a Sales Assistant at WPXT-TV & WPME-TV and as a Sales Representative at Uncle Andy's Digest, which provided him with foundational skills in sales and media.
Education and Expertise
Shane Allen earned a Bachelor's degree in Mass Communication/Media Studies from the University of Maine, completing his studies from 1997 to 2002. This educational background has equipped him with the knowledge and skills necessary for his roles in customer success and media management. His expertise spans customer relationship management, media strategy, and account oversight.