Adam Borriello
About Adam Borriello
Adam Borriello is a Software Support Specialist II at Accruent, where he has worked since 2017. He has a diverse professional background in software support, digital marketing, and e-commerce, with previous roles at Verisae, hotelshop UK Ltd, and Acorns Children's Hospice.
Current Role at Accruent
Adam Borriello serves as a Software Support Specialist II at Accruent, a position he has held since 2017. In this role, he manages monthly client user testing prior to updates and releases for the VX Suite products. He acts as an internal and external escalation point for these products, ensuring that client issues are addressed promptly. Additionally, he leads weekly triage meetings between support and professional services for the vxObserve IoT product. His responsibilities include conducting bi-weekly client calls to review open cases, facilitating effective communication and resolution.
Previous Experience at Verisae
Before joining Accruent, Adam worked at Verisae, an Accruent company, as a Solution Engineer from 2016 to 2017. During his nine-month tenure, he contributed to the development and support of solutions tailored to client needs. His experience at Verisae provided him with valuable insights into client management and technical support, which he later applied in his current role.
Professional Background in Marketing and E-commerce
Adam has a diverse professional background that includes roles in marketing and e-commerce. He served as an Ecommerce Executive at hotelshop UK Ltd in 2014 for ten months. Additionally, he worked as a Digital Marketing Officer at Acorns Children's Hospice from 2015 to 2016. His experience also includes four years at TYPEMAKER LIMITED XP DISTRIBUTION COLOR CONFIDENCE GRAFIPRESS, where he focused on social media and marketing strategies. These roles have equipped him with skills in digital marketing and client engagement.
Educational Qualifications
Adam completed his A-Levels at Bewdley High School & Sixth Form Centre, where he studied English Language, Business Studies, and Sociology from 2001 to 2006. He furthered his education at the University of Gloucestershire, earning a degree in Marketing, Advertising & Communications from 2006 to 2010. His academic background has provided him with a solid foundation in communication and business principles, which he applies in his professional roles.
Experience with Gloucestershire County Council
Adam worked as an Investment Services Assistant at Gloucestershire First/Gloucestershire County Council from 2008 to 2009. This role involved supporting investment services and contributing to local government initiatives. His experience in this position added to his understanding of public sector operations and client service.