Billie Hawkins
About Billie Hawkins
Billie Hawkins is a Sr. Manager of Professional Services at Accruent, with extensive experience in solution consulting and software support roles. She has held various positions at EMS Software and other companies, contributing to her strong background in process building, training, and leadership in the software industry.
Work at Accruent
Billie Hawkins currently serves as the Sr. Manager of Professional Services at Accruent, a position held since 2023. In this role, Hawkins is responsible for overseeing professional services operations and ensuring client satisfaction. Prior to this, Hawkins worked at Accruent as the Director of Solution Consulting from 2018 to 2023, where leadership and strategic consulting were key responsibilities.
Professional Experience at EMS Software
Hawkins has extensive experience at EMS Software, where they held multiple roles over several years. Starting as a Quality Assurance Engineer from 2014 to 2015, Hawkins transitioned to Tier III Support in Client Support Services from 2012 to 2013. Following this, Hawkins served as a Solutions Consultant from 2015 to 2017 and later as the Director of Solution Consulting from 2017 to 2023. This progression highlights a strong foundation in both technical support and solution consulting.
Background in Telecommunications and Technical Support
Before entering the software industry, Hawkins worked in telecommunications. At Norlight Telecommunications, Hawkins served as an Application Support Technician from 2005 to 2008. Additionally, Hawkins held a position as a Technical Support Supervisor at Time Warner Cable Business Class from 2000 to 2004. These roles contributed to a solid understanding of technical support and customer service.
Education and Expertise
Hawkins earned a Bachelor's degree from the University of Wisconsin-Milwaukee, where studies included Primary Education and Computer Science from 1997 to 2002. This educational background supports Hawkins' expertise in SQL Databases and Software Documentation. Furthermore, Hawkins has demonstrated strong skills in Process Building and Training, which are essential in professional services and consulting roles.
Leadership Skills in the Software Industry
Throughout their career, Hawkins has developed leadership skills within the software industry. This is evident from the various managerial roles held at EMS Software and Accruent. Hawkins' experience in pre-sales and solution consulting roles has further enhanced these leadership capabilities, allowing for effective team management and client engagement.