Brandon Panagakos
About Brandon Panagakos
Brandon Panagakos is a Technical Support Engineer currently employed at Accruent since 2021, with a background in customer support roles at various companies including Blizzard Entertainment and Dell EMC.
Work at Accruent
Brandon Panagakos has been employed at Accruent since 2021, serving as a Technical Support Engineer. His role involves providing technical assistance and support to clients, ensuring that their needs are met effectively. Prior to this position, he worked as a Support Associate at Accruent from 2019 to 2021, where he developed his skills in customer support and technical troubleshooting. His experience at Accruent spans over three years, contributing to the company's commitment to delivering quality service in the technical support sector.
Previous Employment Experience
Before joining Accruent, Brandon Panagakos held various positions in the customer support field. He worked at Spectrum as an SMB Repair Agent for one month in 2018. He also served as a Tier 2 Customer Support Specialist at iEnergizer from 2018 to 2019. His extensive experience includes a nine-year tenure at Blizzard Entertainment as a Tier II Customer Support Representative from 2007 to 2016, and a two-year role at Dell EMC as an Inside Product Specialist I from 2016 to 2018. This diverse background has equipped him with a strong foundation in customer service and technical support.
Education and Expertise
Brandon Panagakos studied at Austin Community College, where he earned an Associate's degree in Game and Interactive Media Design, completing his studies from 2014 to 2022. He also attended ITT Technical Institute-Albuquerque for one year from 2006 to 2007. His educational background in game design and interactive media has provided him with a unique perspective in technical support roles, allowing him to understand both technical and user experience aspects.