Catherine Thompson
About Catherine Thompson
Catherine Thompson is the Senior Manager of Enterprise Renewals at Accruent, where she has worked since 2016. She has a background in communication arts and extensive experience in customer support and sales.
Work at Accruent
Catherine Thompson has been employed at Accruent since 2016, serving as the Senior Manager of Enterprise Renewals. In this role, she has played a significant part in developing strategies aimed at enhancing customer retention. Her contributions have been vital in ensuring that the company maintains strong relationships with its enterprise clients. Thompson's position involves overseeing the renewals process, which is crucial for sustaining revenue and fostering long-term partnerships.
Previous Experience
Before joining Accruent, Catherine Thompson worked at Verisae, an Accruent company, from 2013 to 2016 as the Senior Manager of Customer Support. In this capacity, she managed customer support operations and enhanced service delivery. Additionally, she held a position as a Sales Representative at HealthyLife Sciences, LLC from 2010 to 2011, where she gained experience in sales and customer engagement. Her career began at UberPrints.com, where she worked in customer service from 2009 to 2010.
Education and Expertise
Catherine Thompson earned a Bachelor of Fine Arts in Communication Arts with an emphasis in Public Relations from Valdosta State University, completing her studies from 2005 to 2009. This educational background has equipped her with strong communication skills, which are essential in her current role. Her expertise in communication arts supports her ability to manage and motivate her team effectively, contributing to the overall success of her department.
Background
Catherine Thompson has a diverse professional background that spans customer service, sales, and management. Her career began in customer service roles, which laid the foundation for her later positions in management. Over the years, she has transitioned from customer support to a focus on enterprise renewals, showcasing her adaptability and growth within the industry. Her experiences in various roles have provided her with a comprehensive understanding of customer needs and business operations.
Achievements in Customer Retention
At Accruent, Catherine Thompson has been instrumental in developing and implementing strategies that enhance customer retention. Her work in enterprise renewals has contributed to the company's efforts to maintain long-term relationships with clients. By focusing on customer needs and ensuring satisfaction, she has played a key role in driving the company's success in this area.