Cristiana Fabiani
About Cristiana Fabiani
Cristiana Fabiani is a Customer Success Operations Analyst and Gainsight Admin at Accruent, where she has worked since 2024. She has a diverse background in operations and customer success, with previous roles at Accruent and Merck Group, and holds various educational qualifications in informatics and psychology.
Work at Accruent
Cristiana Fabiani has been employed at Accruent as a Customer Success Operations Analyst and Gainsight Admin since 2024. In this role, she focuses on enhancing customer success through the development of tools and procedures. Prior to her current position, she worked as a Deal Desk Analyst from 2022 to 2024 and as an Operations Specialist from 2020 to 2021. Her experience at Accruent has involved coordinating support and creating training content for new hires and team members.
Education and Expertise
Cristiana Fabiani has a diverse educational background. She studied Psychology of Work and the Working Environment at La Sapienza University in Rome from 2002 to 2005. She also completed a Developer program at Filelife S.r.l from 2001 to 2003. Additionally, she achieved a Certificate in Informatics from Centro Studi Soderino in 2001 and an Upper Intermediate level in English from the British Language Training Course in 2011. Her technical skills include advanced knowledge of MS Office and MS Windows, as well as basic knowledge of HTML and XML.
Background
Before joining Accruent, Cristiana Fabiani worked at Merck Group in various roles from 2011 to 2019. Her positions included Order Management - LabWater IFS Specialist, B2B Integration Analyst, and Business Process - SAP/SFDC Key user. She also gained experience as a Customer Service Operator at EF Education First in 2011. Her work history reflects a strong foundation in customer service and operational support.
Achievements
Throughout her career, Cristiana Fabiani has developed tools and procedures aimed at enhancing customer success. She has coordinated Level 1 and Level 2 support to effectively manage and resolve issues. Cristiana has also created and delivered training sessions, contributing to the development of new training content and pathways for team members. Her experience includes handling CRM migrations and integrations, focusing on testing and creating new procedures and enhancements.