Daniel Heisler
About Daniel Heisler
Daniel Heisler serves as the Senior Director of Professional Services at Accruent, where he has worked since 2022. He has extensive experience in customer experience and service delivery across various roles in multiple companies, particularly in the technology sector.
Work at Accruent
Daniel Heisler has been serving as the Senior Director of Professional Services at Accruent since 2022. In this role, he manages a team that includes 2 directors, 7 managers, and 50 delivery consultants and experts. He oversees the professional delivery services' P&L across North America, South America, and Europe. He implemented a customer-centric business model aimed at optimizing business processes and enhancing customer retention and satisfaction on a global scale.
Previous Experience at BlueCielo ECM Solutions
Prior to his current position, Daniel worked at BlueCielo ECM Solutions in various roles. He served as the Manager of Services and Support for Latin America for 10 months in 2014. He later became the Director of Customer Experience in 2017 for 11 months. Additionally, he held the position of Manager of Global Support from 2014 to 2016 and worked as a Project Manager from 2011 to 2014. His tenure at BlueCielo contributed to his expertise in customer service and project management.
Education and Expertise
Daniel Heisler holds a Master of Business Administration (MBA) with a focus on Project Management from Unisinos, which he completed in 2010. He also earned a Bachelor's degree in Information Technology from Fachhochschule Gelsenkirchen in 2003. His educational background is complemented by strong knowledge in continuous improvement principles, including Kaizen and Six Sigma, which he applies in his professional roles.
Career Background
Daniel's career began in the IT field, where he worked as an Information Technology Instructor at SD Informática from 1996 to 2000. He then transitioned to project management roles at DBC Company and MSDevelop. He also served as an IT Technician at Univates from 2001 to 2003. His diverse experience in project management and customer support has shaped his current leadership role in professional services.
Leadership and Management Skills
In his current role, Daniel has successfully transitioned the service delivery price model from a one-time payment structure to a recurrent revenue model. He has also served as Country Manager in LATAM, where he was involved in office ramp-up, recruitment programs, partnerships, and employee engagement initiatives. His leadership skills are evident in his ability to manage large teams and drive customer-centric strategies.