Daryl Hood
About Daryl Hood
Daryl Hood is a Senior Manager in Service Management at Accruent, where he has worked since 2019. He has extensive experience in Incident, Problem, and Change Management, having previously held roles at DWP Digital and HP.
Work at Accruent
Daryl Hood has been employed at Accruent as a Senior Manager in Service Management since 2019. In this role, he focuses on enabling Incident, Problem, and Change Management processes within a multi-product and global customer environment. His responsibilities include overseeing service management operations and ensuring effective communication and collaboration across teams. Daryl's experience in service management contributes to the enhancement of operational efficiency and service delivery at Accruent.
Previous Experience at DWP Digital
Before joining Accruent, Daryl Hood worked at DWP Digital as a Problem Manager from 2015 to 2019. During his four years in this position, he was based in Newcastle upon Tyne, United Kingdom. His role involved managing problem management processes, identifying root causes of incidents, and implementing solutions to prevent recurrence. This experience provided him with a solid foundation in service management and problem resolution.
Experience at HP
Daryl Hood also has significant experience from his time at HP, where he served as a Problem Manager from 2008 to 2015. Over seven years in this role, he developed expertise in problem management and service delivery. His work involved collaborating with various teams to address and resolve complex issues, contributing to improved service outcomes for clients. This experience further strengthened his skills in managing service-related challenges.
Education and Expertise
Daryl Hood completed his education at Cramlington High School - Sixth Form, where he studied Information Technology and Physical Education, achieving A Levels in both subjects from 2002 to 2004. His academic background in IT provides a strong foundation for his career in service management, enabling him to effectively understand and implement technical solutions within service processes.
Leadership and Team Management
Daryl Hood has experience leading teams distributed across the UK and US. His leadership skills are evident in his ability to manage diverse teams and coordinate efforts across geographical boundaries. This experience has equipped him with the capability to foster collaboration and drive performance in a global service management context.