David Martindale
About David Martindale
David Martindale is a Senior Customer Success Manager at Accruent, where he has worked since 2023. He has over 25 years of experience in sales and customer success management across various industries, including financial, retail, and construction.
Work at Accruent
David Martindale currently serves as the Senior Customer Success Manager at Accruent, a position he has held since 2023. His role is based in Nottinghamshire, England, United Kingdom. In this capacity, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Prior to this role, he worked at Accruent as a Customer Success Manager from 2017 to 2023, where he developed skills in managing customer relationships and driving customer success initiatives.
Education and Expertise
David Martindale studied at Aston University, where he earned a Bachelor of Science (BSc) degree in Chemistry from 1987 to 1991. He also attended Albany High School and Runshaw College, completing his secondary and further education. With over 25 years of experience in various sales and customer success roles, he possesses expertise in managing enterprise accounts across sectors such as finance, retail, and construction. His solutions sales training and technical awareness facilitate effective communication across all organizational levels.
Background
David Martindale has a diverse professional background, having worked in various roles related to sales and customer success. His career began in 2006 as a Sales Manager at Cortexa Ltd, followed by positions at Software Europe and iSite. He transitioned to customer success roles at Accruent and Phocas Software, where he managed teams and accounts. His work experience spans over two decades, showcasing his adaptability and growth within the industry.
Previous Positions
Before his current role at Accruent, David Martindale held several key positions in different organizations. He was the UK Customer Success Team Manager at Phocas Software from 2016 to 2017 and served as a Sales Account Manager there for a brief period in 2015. His earlier roles include Business Development Manager at Milestone UK and Account Director at iSite. These positions contributed to his extensive knowledge in customer success and account management.
Achievements
David Martindale has demonstrated a customer-sensitive, profit-driven approach throughout his career, focusing on maximizing customer lifetime value. His extensive experience in transitioning from hardware, software, and services sales to customer success management highlights his ability to adapt and thrive in various business environments. His technical awareness and solutions sales training have equipped him to effectively communicate with clients and stakeholders.