Duane M.
About Duane M.
Duane M. is a Technical Support Engineer I at Accruent, where he has worked since 2021. He has a background in customer service and technical support, with previous roles at BT and Tesco PLC, and holds a Bachelor's Degree in Computing and IT from The Open University.
Work at Accruent
Duane M. has been employed at Accruent since 2021, currently holding the position of Technical Support Engineer I. His role involves providing technical assistance and support to clients, ensuring that their issues are resolved efficiently. Prior to this position, he worked as a Support Associate at Accruent from 2019 to 2021, where he gained valuable experience in customer support and technical troubleshooting.
Previous Employment at BT
Duane M. worked at BT in various capacities from 2017 to 2019. He started as a Customer Service Representative for one year in Newcastle upon Tyne, where he handled customer inquiries and provided support. Following this role, he served as a Help Case Manager for ten months, further developing his skills in customer service and case management.
Educational Background
Duane M. pursued higher education at The Open University, studying Computing and IT. He has been working towards a Bachelor’s Degree since 2016 and is expected to complete his studies in 2027. Additionally, he studied Computer Programming at Preston's College, where he achieved a City & Guilds qualification from 2003 to 2005.
Career History Prior to Technical Support
Before entering the technical support field, Duane M. worked in various roles that contributed to his professional development. He was employed as a Cash Administrator at Tesco PLC from 2011 to 2016, where he managed financial transactions. Earlier, he worked as a Security Officer at Advance Security for nearly a year in 2010, gaining experience in security and safety protocols.