Edgar A.
About Edgar A.
Edgar A. serves as the Director of Customer Success for the Industrial sector at Accruent, where he has worked since 2019. He has extensive experience in project management and customer success across various companies, including Ericsson and Gemalto.
Current Role in Customer Success
Currently, Edgar A. serves as the Director of Customer Success, Industrial at Accruent. He has held this position since 2019, contributing to the company's efforts in enhancing customer satisfaction and success within the industrial sector. His role involves implementing strategies that empower organizations to improve customer experiences and support their growth objectives.
Previous Experience at Accruent
Edgar A. has a notable history with Accruent, having worked in various capacities. He was a Senior Project Manager from 2015 to 2017, followed by a role as Strategic Account Manager for 10 months in 2017. Additionally, he served as Customer Success Director for Telecom & Utilities from 2018 to 2019. His diverse roles at Accruent reflect his expertise in project management and customer success.
Experience at Ericsson
Edgar A. worked at Ericsson for six years, from 2008 to 2014, as a Senior Project Manager in San Juan, Puerto Rico. His career at Ericsson began with a role as a Site Engineer from 2007 to 2008 in Honduras. This experience provided him with a strong foundation in project management and technical operations within the telecommunications industry.
Education and Qualifications
Edgar A. earned a Bachelor Degree in Information Technology from Universidad Privada de San Pedro Sula - USAP. His studies focused on Computer/Information Technology Administration and Management, equipping him with the necessary skills to excel in his professional roles in technology and project management.
Professional Mission and Achievements
Edgar A. is dedicated to empowering organizations to enhance customer satisfaction and facilitate growth. He has implemented best practices to optimize the customer lifecycle on a global scale and focuses on building high-performing teams with a clear vision and strategy. His commitment to customer success is evident in his professional endeavors.