Flavia T.
About Flavia T.
Flavia T. is an Incident Manager Specialist at Accruent, with a background in IT service management and project management. She has extensive experience at IBM in various roles, including Critical Situation Manager and Service Availability Manager, and holds a degree in Sociology from Universidad Nacional de General San Martín.
Work at Accruent
Flavia T. has been employed at Accruent as an Incident Manager Specialist since 2020. In this role, she is responsible for managing incidents and ensuring effective responses to critical situations. Her position in Minneapolis, Minnesota, involves coordinating teams and resources to resolve incidents efficiently, leveraging her extensive background in IT service management.
Previous Experience at IBM
Flavia T. has a substantial history with IBM, where she held multiple roles from 2009 to 2019. She began as a Unix Operating Systems AIX - Systems Administrator, followed by positions as Dispatcher Associate - System Services, Audit & Compliance Focal - IT Compliance, Root Cause Analyst, and Service Availability Manager. Her final role at IBM was as a Critical Situation Manager for nine months in Buenos Aires, Argentina.
Education and Expertise
Flavia T. studied Sociology at Universidad Nacional de General San Martín from 2016 to 2019. She possesses expertise in IT Service Management, which encompasses overseeing the delivery of IT services to meet business needs. Her educational background and professional experience have equipped her with strong skills in project management and accounting, enhancing her capabilities in incident management.
Team Leadership Skills
Flavia T. exhibits strong team leadership abilities, essential for guiding teams during high-pressure situations. Her experience in managing incidents has honed her skills in motivating and coordinating teams effectively. This leadership is crucial in her current role as an Incident Manager Specialist, where she leads responses to critical incidents.