Jamie Smith
About Jamie Smith
Jamie Smith is an Associate Support Manager with 17 years of experience in application support across various sectors. He has held multiple positions at Accruent and previously worked at Orchard Information Systems Limited and Sage, primarily in the North East of England.
Current Role as Associate Support Manager
Jamie Smith currently serves as an Associate Support Manager at Accruent, a position held since 2021. In this role, Jamie oversees support operations and ensures the effective resolution of customer inquiries. The position is based in North Shields, England, and reflects a commitment to enhancing customer satisfaction and support efficiency.
Experience at Accruent
Jamie Smith has a notable history with Accruent, initially joining the company as a Product Support Associate in 2019. After a year in this role, Jamie transitioned to a Software Support Specialist I position from 2020 to 2021. This progression within the company highlights Jamie's growth and expertise in application support.
Previous Employment at Orchard Information Systems Limited
Prior to joining Accruent, Jamie worked at Orchard Information Systems Limited as a 2nd Line Product Support Specialist from 2015 to 2019. This four-year tenure in Newcastle Upon Tyne involved providing advanced support for software products, contributing to Jamie's extensive knowledge in application support.
Background in Technical Support at Sage
Jamie Smith's career in technical support began at Sage, where Jamie worked as a Technical Support Advisor from 2004 to 2015. This eleven-year experience in Newcastle Upon Tyne established a solid foundation in customer support and technical troubleshooting, which has been beneficial in subsequent roles.
Expertise in Application Support
With 17 years of experience in application support, Jamie Smith possesses extensive knowledge across various sectors, including finance, asset management, and work order life cycle applications. This diverse background equips Jamie with the skills necessary to address complex support issues effectively.