Joe Coates Jones
About Joe Coates Jones
Joe Coates Jones is a Customer Success Manager with extensive experience in customer success roles across various companies. He has a strong focus on reducing customer churn and enhancing customer value, currently working at Accruent since 2024.
Current Role at Accruent
Joe Coates Jones serves as a Customer Success Manager at Accruent, a position he has held since 2024. He works remotely and focuses on enhancing customer satisfaction and retention. His role involves implementing strategies that aim to reduce customer churn and improve overall customer experience.
Previous Experience at Condeco
Before joining Accruent, Joe worked at Condeco as an Enterprise Customer Success Manager from 2022 to 2024. In this role, he was responsible for managing enterprise-level customer accounts and ensuring that clients achieved their desired outcomes through effective use of the company's solutions.
Background in Customer Success Management
Joe has a robust background in customer success management, having held various positions in this field. He worked at Eptura as an Enterprise Customer Success Manager from 2022 to 2024 and at KnowBe4 as a Customer Success Manager from 2021 to 2022. His experience includes a strong emphasis on boosting lifetime customer value and annual recurring revenue (ARR).
Education and Qualifications
Joe Coates Jones studied at The Open University, where he earned a Bachelor of Science (BSc) in Psychology from 2010 to 2014. He also studied Quantity Surveying at Sheffield Hallam University. His educational background supports his analytical approach to customer success and business outcomes.
Experience at Oxford University Press
Joe has extensive experience at Oxford University Press, where he held multiple roles from 2014 to 2019. He served as a Regional Digital Consultant and later as a Senior Regional Digital Consultant, focusing on various regions including the Midlands and Nottingham. His responsibilities included consulting on digital solutions and enhancing customer engagement.