Kelli Cook
About Kelli Cook
Kelli Cook is an Accounts Receivable Specialist with over five years of experience at Accruent. She previously worked at BigCommerce and has a background in customer billing and technical support.
Work at Accruent
Kelli Cook has been employed at Accruent as an Accounts Receivable Specialist since 2019. In her role, she is responsible for managing accounts receivable processes and ensuring accurate billing practices. Her experience in this position has contributed to her expertise in financial operations within the company. Accruent is known for providing solutions that help organizations manage their physical assets, and Kelli's role supports the financial aspects of these operations.
Previous Experience at BigCommerce
Before joining Accruent, Kelli Cook worked at BigCommerce for a total of two years in various roles. She served as a Customer Billing Specialist from 2017 to 2019, where she handled billing inquiries and provided technical support related to domains and SSLs. Additionally, she worked as an Accounts Receivable & Billing Specialist for six months in 2018. Her time at BigCommerce allowed her to develop skills in customer service and financial management.
Education and Expertise
Kelli Cook studied Creative Writing at Austin Community College from 2013 to 2017. This four-year educational background has equipped her with strong communication skills, which are beneficial in her professional roles. Her passion for technology and early adoption of new advancements further enhance her expertise in accounts receivable and billing processes.
Background in Customer Service
Kelli Cook has a diverse background in customer service roles prior to her current position. She worked as a Hostess at Texas Roadhouse for four months in 2015 and as an OTF Specialist at Orangetheory Fitness for one year from 2016 to 2017. Additionally, she served as a Social Media Ambassador at Orangetheory Fitness for five months. These experiences have contributed to her ability to engage effectively with customers and manage their needs.
Personal Interests
Outside of her professional life, Kelli Cook enjoys visiting Disney World and Universal theme parks. She also engages in reading and writing, reflecting her creative background. These personal interests complement her professional skills and contribute to her well-rounded character.