Kenneth Shampo
About Kenneth Shampo
Kenneth Shampo serves as the Senior Support Manager at Accruent, where he has worked since 2018. He has extensive experience in managing technical support across various industries and holds a Bachelor's degree in Accounting from Cameron University.
Work at Accruent
Kenneth Shampo has been employed at Accruent as a Senior Support Manager since 2018. In this role, he oversees technical support operations, ensuring that the team meets service level agreements (SLAs) and addresses customer needs effectively. His position in Kimberly, Wisconsin, allows him to contribute significantly to the company's support strategies and customer satisfaction initiatives.
Previous Experience at Maintenance Connection LLC
Prior to joining Accruent, Kenneth Shampo worked at Maintenance Connection LLC for eight years. He held two key positions: Director of Support from 2014 to 2018 and Manager of Customer Support from 2010 to 2014. During his tenure, he was responsible for managing customer support operations, which included enhancing service delivery and improving customer engagement.
Education and Expertise
Kenneth Shampo earned a Bachelor's degree in Accounting from Cameron University, where he studied from 2005 to 2007. His educational background provides a solid foundation for his roles in customer support and management. He has developed expertise in managing technical support across various industries, including manufacturing, healthcare, space management, and retail.
Management Focus and Philosophy
Kenneth Shampo emphasizes the importance of the support function in technology companies. He believes that effective support is essential for enabling growth and driving customer retention. His focus on anticipating future technical support challenges reflects his proactive approach to management and customer service.