Lidija Markovic
About Lidija Markovic
Lidija Markovic is a Customer Success Manager at Accruent, with over 10 years of experience in customer-facing roles. She has held various positions in language education, project management, and customer success across multiple companies, including Cision UK and Ritchie Bros.
Work at Accruent
Lidija Markovic has been employed at Accruent as a Customer Success Manager since 2024. In this role, she collaborates with internal teams to drive growth and ensure customer satisfaction. She works closely with clients to provide tailored solutions and support, aiming to maximize their return on investment. Her experience in customer-facing roles contributes to her effectiveness in this position.
Previous Experience in Customer Success
Before joining Accruent, Lidija Markovic worked as a Customer Success Manager at Cision UK from 2022 to 2024. Her previous roles also include serving as a Customer Service Manager at Ritchie Bros. from 2020 to 2022 and as an Operations Consultant at Oxford International Education Group from 2019 to 2020. These positions have equipped her with over 10 years of experience in customer-facing roles, emphasizing her strong background in customer success.
Education and Expertise
Lidija Markovic holds a Bachelor’s Degree in Modern Languages (English and French) from Università degli studi Roma TRE, which she completed from 2004 to 2008. She also possesses CCSM Level 1 and PRINCE2 certifications, showcasing her expertise in customer success management and project management. These educational qualifications and certifications support her professional capabilities in her current and past roles.
Background in Language and Translation
Prior to her focus on customer success, Lidija Markovic worked at Studio Linguistico from 2010 to 2016, where she held multiple roles including Head of the private language school, Language Teacher, Translator, and Interpreter in Fondi, Latina, Italy. This background in language education and translation adds depth to her communication skills and customer interactions.
Diverse Professional Experience
Lidija Markovic has a diverse professional background that includes roles such as Export Account Manager at SUPERIOR SPAS LTD for two months in 2017 and Tour Coordinator at Rayburn Tours Ltd from 2017 to 2019. She also briefly worked at COMMUNITY REVIVAL (UK) LIMITED in 2017. This variety of experiences across different sectors contributes to her adaptability and understanding of various business environments.