Lisa Gibbons
About Lisa Gibbons
Lisa Gibbons serves as the Director of Customer Success at Accruent, where she has worked since 2019. With a background in SaaS technology and a focus on talent acquisition and leadership development, she emphasizes empathy and mentorship in her leadership approach.
Current Role at Accruent
Lisa Gibbons serves as the Director of Customer Success at Accruent, a position she has held since 2022. In this role, she focuses on enhancing customer relationships and retention by advocating for a trusted advisor approach. Her strategic emphasis includes talent acquisition and leadership team development, which are integral to her customer success initiatives. Based in Austin, Texas, she has contributed to building a supportive environment that fosters team growth and understanding of customer needs.
Previous Experience at Accruent
Prior to her current role, Lisa Gibbons worked at Accruent in various capacities. She served as an Enterprise Customer Success Manager in Retail for nine months in 2019. Additionally, she was a Senior Customer Success Manager from 2017 to 2019. These roles allowed her to develop expertise in SaaS technology and product development, which she applies to her current responsibilities in customer success.
Experience at HealthJoy
In 2022, Lisa Gibbons briefly worked at HealthJoy as the Director of Customer Success for five months. This role contributed to her extensive experience in customer success management and provided her with insights into different organizational approaches to customer engagement.
Career Background
Lisa Gibbons has a diverse professional background, including a managerial role at The Growing Team, where she was responsible for Client Services and Recruiting from 2016 to 2017. Her earlier career included significant tenure at Sun Life Financial, where she held various positions, including Senior Business Expert in Disability Insurance for ten years. This range of experience has equipped her with a comprehensive understanding of customer needs across different sectors.
Education and Expertise
Lisa Gibbons earned an Honours Bachelor of Arts (B.A.) in Physical Education Teaching and Coaching from Wilfrid Laurier University, where she studied from 1991 to 1995. Her educational background complements her professional expertise in SaaS technology and product development, enhancing her effectiveness in customer success roles. She emphasizes empathy and mentorship in her leadership style, which supports her team's development and aligns with her strategic objectives.