Magali Martinez
About Magali Martinez
Magali Martinez is a Customer Success Manager for the Red Eye Product at Accruent, currently based in Brisbane, Australia. With extensive experience in customer success roles at companies like Hootsuite and Pendo.io, she possesses strong problem-solving skills and is fluent in both English and French.
Current Role at Accruent
Magali Martinez currently serves as a Customer Success Manager for the RedEye Product at Accruent. She has been in this role since 2023, working from Brisbane, Queensland, Australia. In her position, she focuses on ensuring customer satisfaction and success with the RedEye Product, leveraging her extensive background in customer success management.
Previous Experience at Hootsuite
Magali Martinez worked at Hootsuite from 2014 to 2019, where she held multiple roles including Customer Advocate, Customer Success Manager, and Social Media Coach. During her five years at Hootsuite in London, United Kingdom, she developed her skills in customer relationship management and social media strategy, contributing to the company's customer engagement initiatives.
Experience at Pendo.io
At Pendo.io, Magali Martinez held several positions from 2019 to 2023. She served as EMEA Customer Success Manager for two years, followed by a year as Senior People Operations Coordinator, and then as HR Ops / Talent Coordinator. Her roles at Pendo.io involved managing customer success initiatives and supporting human resources operations, all while based in London, England.
Educational Background
Magali Martinez holds a Master's degree in Media and Internet Technology from École de Journalisme et de Communication d'Aix-Marseille, which she completed from 2007 to 2009. She also earned a Higher National Diploma in Corporate Communication from Institut Jeanne Perrimond from 2004 to 2006, and a Bachelor's degree in Marketing and Communication from the same institution in 2006-2007. This educational background supports her expertise in corporate communication and client relationship management.
Skills and Specializations
Magali Martinez specializes in HR Operations and Client Relationship Management, with a strong focus on multicultural awareness. She is fluent in both English and French, which enhances her ability to manage client relationships in diverse cultural settings. Additionally, she demonstrates strong problem-solving and negotiation skills, thriving in challenging environments, and has a keen interest in opportunities within Human Resources, Account Management, and the SaaS sectors.