Marcelo Pilz
About Marcelo Pilz
Marcelo Pilz is an Analista de Operações at Accruent, with a diverse background in customer service and contract management, including previous roles at IBM and Kyndryl.
Work at Accruent
Marcelo Pilz has been employed at Accruent as an Analista de Operações since 2022. In this role, he is responsible for operational analysis, contributing to the efficiency and effectiveness of the company's processes. His experience in various operational roles enhances his ability to support the organization's objectives.
Previous Experience at IBM
Marcelo Pilz worked at IBM for seven years, from 2014 to 2021, in Hortolândia. His roles included Customer Service Representative and Contract Management Specialist. As a Customer Service Representative, he engaged with clients to address their inquiries and issues. In his position as Contract Management Specialist, he managed contracts and ensured compliance with company policies.
Experience at Kyndryl
At Kyndryl, Marcelo Pilz held two positions. He worked as a Quote to Cash Customer Fulfillment specialist from 2021 to 2022, focusing on the customer fulfillment process. He also served as a Contract Management Specialist during the same period, where he was involved in managing contractual agreements and ensuring adherence to operational standards.
Education and Expertise
Marcelo Pilz studied at Pontifícia Universidade Católica de Campinas, where he earned a degree in Administração de Empresas from 2008 to 2011. This educational background provides him with a solid foundation in business administration principles, which he applies in his operational roles.
Early Career Experience
Before his tenure at IBM, Marcelo Pilz worked as a Consultor de Vendas Interno at Furlab - Suprimentos para laboratório in 2013 for 11 months in Campinas, São Paulo. He also gained experience as an Estagiário (Atendimento Tributário) at Prefeitura Municipal de Campinas from 2010 to 2011, where he assisted in tax-related services.