Martin Matus Jr
About Martin Matus Jr
Martin Matus Jr is an Incident Management Specialist with extensive experience in IT and incident management. He has worked for notable companies such as Accruent and Ultimate Software, and holds degrees in Information Technology from Florida International University and Computer and Information Sciences from Miami Dade College.
Work at Accruent
Martin Matus Jr has been employed at Accruent as an Incident Management Specialist since 2019. In this role, he collaborates closely with Change Management to identify and resolve trends in incidents related to change activities. He organizes and leads post-mortem meetings to investigate the root causes of major incidents, ensuring that preventive actions are implemented. Additionally, he developed Accruent's first Incident Management MI pack, which is delivered monthly to senior management and directors, enhancing communication and oversight.
Previous Employment Experience
Prior to his current position, Martin Matus Jr held various roles in the IT field. He worked at Ultimate Software as a Cloud Application Engineer II from 2016 to 2018, where he implemented improvements in the Incident and Problem modules within Salesforce. He also served as a Network Services Technician Coordinator at Miami Dade College from 2010 to 2015 and as an IT Support Specialist at Sunrise Community, Inc from 2015 to 2016. His experience includes a role as a DTOC Analyst at The Walt Disney Company for six months in 2018.
Education and Expertise
Martin Matus Jr studied at Miami Dade College, where he earned an Associates of Arts in Computer and Information Sciences from 2008 to 2011. He then attended Florida International University, achieving a Bachelor of Arts in Information Technology from 2011 to 2013. Additionally, he obtained a High School Diploma from Penn Foster, studying Information Technology from 2006 to 2008. His educational background provides a strong foundation for his expertise in incident management and IT support.
Background
Martin Matus Jr began his career in the retail sector, working as a cashier at Winn Dixie Stores in Deltona, Florida, from 2007 to 2008. His transition into technology began with his role as a Network Services Technician Coordinator at Miami Dade College. Over the years, he has accumulated diverse experience in IT roles, focusing on incident management and support, which has shaped his current career path.
Achievements in Incident Management
In his role at Accruent, Martin Matus Jr has made significant contributions to incident management processes. He is responsible for providing business impact and progress updates to key stakeholders during high-severity incidents. His initiative in developing the Incident Management MI pack has improved data quality and analysis, demonstrating his commitment to enhancing operational efficiency within the organization.