Micala Ann Osuna
About Micala Ann Osuna
Micala Ann Osuna is a Customer Success Manager at Accruent and a Customer Engagement Specialist at Rigup, both based in Austin, Texas. She has a diverse work history in customer success, public relations, and communications, and holds a Bachelor's degree in Marketing from St. Mary's University.
Work at Accruent
Micala Ann Osuna has been employed at Accruent since 2018, serving as a Customer Success Manager. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes using Accruent's solutions. Prior to her current position, she worked at Accruent as a Customer Success Associate from 2017 to 2018. Her tenure at Accruent spans a total of six years, during which she has contributed to the company's customer engagement strategies in Austin, Texas.
Current Role at Rigup
In addition to her position at Accruent, Micala Ann Osuna has been working at Rigup since 2019 as a Customer Engagement Specialist. Her responsibilities include fostering relationships with clients and ensuring they receive optimal service. This role has allowed her to leverage her customer success expertise while continuing her professional development in the Austin, Texas area.
Education and Expertise
Micala Ann Osuna earned a Bachelor of Business Administration with a focus on Marketing from St. Mary's University, where she studied from 2012 to 2016. Her educational background provides her with a solid foundation in marketing principles, which she applies in her roles in customer success and engagement. Additionally, she completed her high school education at Round Rock High School.
Professional Background
Micala Ann Osuna has a diverse professional background that includes various roles across different industries. She worked as a Promotions Associate at Hoist in Sweden for four months in 2013. In 2015, she served as a Public Relations and Social Media Intern at Aleuro Inc. in San Antonio, Texas. Her experience also includes a position as Director of Communications for the Texas House of Representatives in 2017, and she has held roles at Yelp and Nordstrom in sales and brand ambassador capacities.
Previous Work Experience
Before her current roles, Micala Ann Osuna accumulated extensive experience in various positions. She worked as an Administrative Assistant at Keystaff in 2014 and as a Litigation Assistant at Perdue Brandon Fielder Collins from 2009 to 2016. Her early career also included internships and part-time roles that contributed to her skill set in customer relations and communication.